Shipping

Free shipping! (4-10 working days)

Drummers Dream & Dream Music offers free shipping on select items. Look for the specially marked price tags.

Free shipping covers delivery in NSW, Vic, southern QLD and metropolitan areas.

Sorry, free shipping is currently not available for other areas in Australia. If unsure ask our friendly team.

*Free shipping on orders under 5kg

Express shipping (1-5 working days)

When you’ve run out of time and need your order fast, we can get it to you on Express freight with one of our selected freight companies.

Additional charges apply. If we are unable to deliver your order within 5 working days we will get in touch and arrange refund for the express shipping charges.

Dispatch policy

In most cases our orders will be sent from our store in Belmore, NSW by either Australia Post or TNT couriers. At times it’s more practical to ship from our external warehouses or direct from our suppliers so you get your goods faster. We’ll be in touch to let you know of the delivery time in these cases.

Shipping addresses

To help us get your orders to you quickly and safely please ensure you provide us with an accurate and valid shipping address (Preferably a business address) email address and best contact number as you check out. 

As part of our quality control process we will contact you before dispatch to confirm your shipping information and find out the best day for delivery. It’s important that you respond to us promptly so we can avoid any shipping delays, during business hours.

Please note that items sent by courier are delivered during business hours and require a signature for confirmation of delivery.  We recommend that you give an address where you will be available through the day for example, your work address. If no one is available to receive the goods when the courier arrives, you may be charged an additional re-delivery fee. No one wants that so please give some thought to where you want the items delivered.

Items damaged in transit

If you suspect a package you receive has been damaged, please do not sign for it. Once you have signed you are “receiving” the package in good order and it is no longer the courier’s responsibility.

If your item is damaged, you must call us (02) 9787 4177) or email us at sales@drummersdream.com.au or sales@dreammusic.com.au  to notify us within 24 hours. So we can help you best, please include your name, address, items ordered and a brief description of the apparent damage. All items will be assessed by us on a case by case basis.

Parcel tracking

Goods sent by courier can be tracked using the usual "track-and-trace" feature on courier websites.  You will find your Tracking Number (if applicable) and courier website address printed at the bottom of your shipment confirmation email.  Smaller orders may be sent via Australia Post Regular service without tracking.

Minimum Order Fee (MOF)

To cover freight and handling costs, all orders under $50 attract a MOF of $10 per order. You won't ever pay the MOF when the subtotal of your cart exceeds $50.  To avoid the MOF, simply ensure the subtotal of your cart is greater than $50 prior to checking out.

Request for additional identification

Dream Music may ask you to provide additional identification in order to confirm credit card information on some high-value items.  We will notify you by phone or email if this confirmation is required.  We appreciate your understanding of our efforts to minimise fraudulent transactions.